The Corporation of the Synod of the Diocese of Brisbane (“Anglican Church Southern Queensland” or “ACSQ”) including SURFERS PARADISE ANGLICAN CRISIS CARE INC trading as St Johns Crisis Centre is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles established under that Act. More information on privacy is available on the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
As part of the Anglican Ministry, ACSQ provides a range of services including pastoral care and guidance, Anglican Financial Services, education and child care as well as those services provided through Anglicare Southern Queensland including, but not exclusively, residential aged care, community care and other community support programs.
WHAT IS PERSONAL INFORMATION?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Personal information also includes:
Sensitive information which is information about a person’s:
racial or ethnic origin
religious beliefs or affiliations
membership of a political, professional, or trade association or trade union
sexual preferences or practices
Health information which is personal information about:
a person’s physical or mental health or of a disability of that person
a person’s expressed wishes about the future provision of health services
a health service provided or to be provided to a person
other personal information collected to provide a person with a health service.
WHY WE COLLECT PERSONAL INFORMATION
Personal information is used for the proper administration of ACSQ including:
membership of Commissions, Synod and parish councils
roll of Parishioners and identification of Electors at Parishes
assessing ordination applicants, licensing clergy and lay people for ministry
administering professional standards
administering bequests and gifts
the renting or licensing of ACSQ owned properties
incorporation in ACSQ’s Year Book
the distribution of news and newsletter communications.
Without the relevant personal information a person may not be able to actively participate in the ministry of ACSQ.
ACSQ also collects personal information so that:
students may be enrolled in its schools and children in its care facilities and for the proper administration of its schools and child care facilities
residents may be accommodated in residential aged care facilities
community care and social services programs can be provided
clients can participate in research trials
it can comply with legislative requirements and its contractual obligations with governments and their agencies.
for the issue of investment products by Anglican Financial Services.
Without relevant personal information about a person, ACSQ may not be able to provide these services.
WHAT SORT OF INFORMATION DO WE COLLECT?
ACSQ collects a range of personal information about individuals including names, contact details, next of kin, employment history, credit card details, education/background, socio-demographic details, health information, tax file numbers and other government identifiers (such as Medicare, Centrelink and Department of Veteran affairs numbers) and other information about suitability for duties.
ACSQ does not use or disclose personal information for the purpose of direct marketing without consent, or reasonable expectation of the person concerned. Where ACSQ seeks such consent ACSQ will provide the person with the opportunity to ‘opt out’ of receiving direct marketing communications.
If in the course of direct marketing an individual requests the source by which ACSQ received their personal information, it will provide this.
HOW INFORMATION IS COLLECTED
Where possible, ACSQ collects personal information directly from each individual (or their legal substitute decision maker or immediate family). Personal information is collected through various means including interviews, appointments, forms and questionnaires.
In some situations personal information is obtained from a third party. In such cases ACSQ will take reasonable steps to ensure that the individual concerned has been made aware of our identity and how to contact us, the fact that they are able to gain access to their information, the purpose for which the information has been collected and the consequences if the information is not provided. An example of collection in this way may be from a health care professional, such as their doctor.
USE AND DISCLOSURE
ACSQ will only use personal information for the purpose(s) indicated at the time of collection.
ACSQ may also disclose a person’s personal information to other external organisations including:
government departments and agencies that provide funding
contractors who provide some of the services we offer. In this instance ACSQ ensures that the contractors are subject to obligations of privacy and confidentiality
Emergency services and statutory bodies such as Queensland Police Service and the Queensland Department of Communities, Child Safety and Disability Service to ensure the safety and wellbeing of those we serve.
Where lawful and practicable in a person’s dealings with ACSQ, ACSQ will provide opportunity for anonymity or the use of a pseudonym. Some people making donations, for instance, may wish anonymity and there may be other relevant reasons.
KEEPING PERSONAL INFORMATION UP-TO-DATE
ACSQ takes all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. Please contact the relevant part of ACSQ or the General Manager (See ‘Privacy Complaints section) to seek to correct inaccurate, incomplete or out-of-date personal information which ACSQ may hold about you.
ACCESS TO PERSONAL INFORMATION
A person can access personal information that ACSQ holds about them, subject to any applicable exceptions under the Privacy Act which include:
providing access would be unlawful
it poses a serious threat to their life or health
it would have an unreasonable impact upon the privacy of another person
the request is frivolous or vexatious
it relates to existing or anticipated legal proceedings between ACSQ and the person (and the information would not otherwise be discoverable in those proceedings)
giving access would likely prejudice the taking of appropriate action in relation to suspected unlawful activity or serious misconduct
giving access would be likely to prejudice an enforcement related activity conducted by an enforcement body.
Please contact the relevant part of ACSQ or the contact details listed below if you wish to access your personal information.
SECURITY OF PERSONAL INFORMATION
ACSQ takes all reasonable steps to protect collected and stored personal information from loss, misuse and from unauthorised access, modification or disclosure.
Our protection of personal information includes
Limiting physical or electronic access to record storage
A consent process to limit the disclosure of personal information
Entering into confidentiality agreements with employees, contractors and third party
Organisations that may have access to personal information
Having in place business continuity and recovery plans
Maintaining technology security products
Destroying or de-identifying personal information when it is no longer required by law or our record retention policies.
Information may be held electronically or in hard copy either by ACSQ or by a third party data storage provider.
We will not disclose personal information overseas except with your consent or where we reasonably believe that the overseas recipient is subject to arrangements substantially similar to Australian privacy laws.
The General Manager
St Johns Crisis Centre
PO Box 11
Isle of Capri QLD 4217
ACSQ will respond in writing within 30 days of receiving such a complaint.
If resolution has not been obtained to the satisfaction of the person making the complaint they have the option of referring the matter to the Australian Information Commissioner as follows:
Telephoning: 1300 363 992
Writing to :
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Changes to this policy
ACSQ reserves the right to review, amend or update this policy at any time in accordance with its Policy on Policies or changes in relevant legislation.
The Privacy Officer at ACSQ is the Risk and Compliance Coordinator. This role is responsible for coordinating privacy complaint responses, communicating with the OAIC, investigating possible breaches and maintaining the ACSQ privacy compliant/breach register.