Why we collect your information
When you contact St John’s Crisis Centre for support, we need to collect some personal information about you.
This helps us to:
- understand your situation
- confirm your eligibility for assistance where required
- provide support
- connect you with other services if they may be able to help.
We only collect the information we need to provide support.
Your consent
Before we can provide support, we’ll ask for your consent to collect and use your personal information.
If you don’t provide consent, we may be unable to assess your needs or provide support.
If you have any questions about how we’ll use your information, we’re happy to talk this through with you.
You can withdraw your consent at any time while you’re receiving support from us.
How we use your information
Your information may be:
- securely stored in our systems
- shared with other services or government agencies where needed to support you
- used to record the services we provide.
- Used in periodic reports, we are obligated to provide to the Department of Social Services (Cth) as part of our funding requirements.
We only share your information when it is necessary to provide support or where required by law.
If you access one of our health services (such as our nurse or physiotherapist), you’ll be asked to provide separate consent before your assessment or treatment.
Centrelink information
With your permission, we may use Centrelink Confirmation eServices to confirm your eligibility for support.
You don’t have to agree to this. If you prefer, you can provide your own Centrelink documents instead.
Your rights
You have the right to:
- access the personal information we hold about you
- ask us to correct your information if it’s inaccurate, incomplete or out of date
- withdraw your consent at any time.
- Ask us to de-identify your name and address from reports we are obligated to provide to the Department of Social Services (Cth).
If you’d like to access or correct your information, simply contact us.
Consent 1 – Collection of Information and Centrelink Verification
Have you read, understood, and agreed to our collection of your personal information and the verification of your Centrelink entitlements?
Consent 2 – Department of Social Services
Do you consent to the Department of Social Services (DSS) collecting personal information from St John’s Crisis Centre for the purpose of meeting our funding requirements?
What happens after you provide consent?
You are not required to provide consent. However, both Consent 1 and Consent 2 must be agreed to before we can proceed with your interview.
Once you have read, understood and agreed to consent 1 and consent 2 via text message, your details will be placed on our callback list for an interview.
A St John’s Crisis Centre staff member will then contact you to arrange a suitable time for your interview.
If you do not provide both consents, we are unable to proceed with your interview or provide support.
Want to know more?
This page explains how we collect and use your information when you access services at St John’s Crisis Centre.
For more detailed information about how we manage personal information across all of our activities, you can read our full Privacy Policy.